Privacy Policy

Bonzai Digital Pte Ltd (the “Company” or “we” or “us” or “Bonzai“) respects your privacy, and we take responsibility of protecting your privacy. The Company understands the importance of protecting you (its user) (“You” or “Your“) and your Information (as defined below). The Company has adopted this Privacy Policy to inform You of the manner in which Information is collected and the manner in which it is used. We urge You to read this Privacy Policy, since this will help you make informed decisions about your relationship with us. The information we collect depends on the Company’s products or services that You use and the manner in which You use them. By using or accessing the Bonzai Platform (as defined below), You agree to our Privacy Policy outlined herein.

This Privacy Policy envelops two categories of Information:

Personally identifiable information (the “PII“): for non-residents of the European Economic Area, essentially includes, but is not limited to, information which can be used to identify, contact or locate You such as Your name, home and business address, email addresses, contact details and payment details.

Personally identifiable information (the “PII“): for residents of the European Economic Area, means any information relating to an identified or identifiable natural person. For the purpose of this definition, an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person, and includes IP address and advertising ID (IDFA/AAID).

Non-personally identifiable information (the “NPII“): NPII includes, but is not limited to, Your IP address, cookies, third party’s cookies,web pages and ads that have been viewed by you on the Bonzai Platform, time spent on pages, and browser and device type. For non-residents of the European Economic Area, IP address and advertising IDs (IDFA/AAID) are NPII.

PII and NPII shall hereinafter be jointly referred to as the “Information“.

Information we collect

When You visit our web site located at, or any sub-domains thereof or any of our applications (collectively, “Bonzai Platform“), You can choose to ‘Request Access’ and provide us with certain personally identifiable information about Yourself which may include your name, email address, home or business address, company’s name, telephone number, and debit or credit card information such as the credit card number, card verification value, or billing address. When You provide PII directly to us, this PII is used by the Company solely for the purposes identified at the time you provide the PII.

We do not collect this PII from you unless You elect to provide it to us.

We collect non-identifiable information such as the web pages which have been viewed by you on the Bonzai Platform and click-throughs. We also collect user lead information which will be stored in our system and are accessible to our customers.


Cookies allow the Company to analyze the usage of the Bonzai Platform, improve its content, product offerings and customize the content and layout of the Bonzai Platform and customize Your visit to the Bonzai Platform. We also use cookies in our creatives for frequency capping.

In some parts of the world, cookies may be considered to be PII. In such as case, we shall comply with applicable laws regarding our use and processing of PII. Except in the case of residents of the European Economic Area, by accessing and using the Bonzai Platform, you consent to the use of cookies and other related technologies. Residents of the European Economic Area will be able to accept or reject cookies each time they access the Bonzai Platform.


You can choose to remove cookies stored by us from your computer, or to prevent us from storing cookies on your computer in the first place. Bonzai cookies will appear in your browser as coming from one of the following domains:,, Most browsers are set to automatically accept cookies. However, most modern browsers can also be configured to decline cookies, and allow you to delete existing cookies. Consult your browser’s documentation, typically available through the “Help” menu on the toolbar, for instructions on how to prevent the browser from accepting new cookies, how to delete cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If you choose to decline cookies, you may not be able to get some features offered by the Bonzai platform. For assistance with removing cookies or limiting communications from us, please email us at

Manner of usage

The Company may use Your PII, voluntarily submitted by You for purposes of, including but not limited to, identification, authentication, billing, and contacting You with notifications and/or product emails. Further, PII helps us create a more relevant experience for You with the Company. For example, we may use the Customer login name (PII) and connected browsing history (non-PII) to send better directed marketing emails.

We may use NPII when You interact with the Company services to better our studio product in terms of understanding the usage, such as the time spent viewing an ad, page views, video views, number of ads clicked and other information about your interaction with the ads, to better target ad messaging in our ads, show data in aggregate / segmented form for reporting, analytics for customers, third party services. We may use the information internally for any lawful purpose. Additionally, we may share this information with various third parties, including our publishers and advertiser partners. It is important to note that the PII is only provided to a publisher/advertiser when you affirmatively elect to provide such information to such parties.

In addition, the Company may use the Information provided by You or acquire such Information based on Your activities on the Bonzai Platform, in order to troubleshoot problems, enforce the Company’s Terms and Conditions and/or other related matters.

Otherwise stated above, we do not pass any user identifiable information to any third party.

Retention of information

We will retain Your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Further, the Company will delete Your contact information and financial information from its active databases upon request made by You via email at Such information will be deleted as soon as reasonably possible in accordance with its policies and applicable law. However, the Company shall retain Your Information, which shall not be visible to other users or visitors, to be used in certain circumstances including, but not limited to, resolve disputes, troubleshoot problems, enforce the Company Terms and Conditions and as required by applicable law. Please note that some Information is never completely removed and/or deleted from the Company’s databases due to technical and legal constraints, including stored backup systems and archives. In the light of the above, it is not possible for Your Information to be completely removed and/or deleted from the Company’s databases in response to Your requests.

Information Security

Bonzai is hosted by public cloud like Amazon, which is often certified for security. Bonzai has implemented commonly followed industry standards to protect against the unauthorized access to, retention of, and disclosure of information. Any information that is stored on our server is treated as confidential information. However, despite of best efforts, the security is often limited to the limitations and weakness of the state of the art Internet Technology.


The Bonzai Platform is not intended for children under the age of 13. Consistent with applicable laws, we will never knowingly collect PII from anyone under the age of 13 without requiring parental consent. Any person who provides their personal information to us through the Bonzai Platform represents that they are 13 years of age or older.


The Company has rigorous security measures in place to protect Your Information from unauthorized access, disclosure, alteration or destruction. The Company undertakes that it shall not provide, distribute, trade, sell or rent Your Information provided on the Bonzai Platform or related to past use of the Bonzai Platform to any third party, except as provided in this Privacy Policy herein.

Notwithstanding the above, the Company in no way guarantees that such Information will not be accessed, disclosed, altered or destroyed by breach of firewalls and secured server software. The Company hereby disclaims any liability related to a security breach or loss of Your Information to the greatest extent permissible by law.


By accepting this Privacy Policy and the Company’s Terms and Conditions, You expressly consent to the Company’s use and disclosure of your Information in the manner prescribed in this Privacy Policy. Further, You expressly consent to the use of cookies and other tracking technologies, and the transfer of Your Information outside the country where You live. In the event that You wish to withdraw Your consent to such use and disclosure of Your Information, You must contact the Company via email at informing the Company of Your withdrawal of consent to the Terms and Conditions and the Privacy Policy. Please note that in case You withdraw Your consent to use and disclosure provided by the Privacy Policy, the Company shall have the option to not provide its products and services to You.

Our compliance with the EU General Data

Protection Act (“GDPR”) and Your rights under the GDPR

The Company is committed to its compliance with the GDPR when the enforcement begins on May 25, 2018. In case you are a resident of the European Economic Area, you have the following rights with respect to Your data for which Bonzai is the Data Controller (as defined in the GDPR):

You shall have the right to request access to, or ask us to provide You with copies of, the PII that we hold about You at any time; however such right may be subject to a fee specified by law for processing Your request (but not for making a request for access). In case Bonzai is the Data Controller with respect to Your data, we will respond to Your request within a reasonable period. If Bonzai is not the Data Processor with respect to Your data, we may redirect Your request to a Bonzai’s customer acting as the Data Controller with respect to Your data.

We may decline a request for access to PII in circumstances prescribed by the applicable privacy laws. If we decline a request, we will provide You with a written notice that sets out the reasons for the refusal (unless it would be unreasonable to provide those reasons) and provide You with a statement regarding the mechanisms available to you to make a complaint;

You have the right to ask us to delete any PII that we hold about you free of charge, unless we are required to maintain a copy of this data pursuant to applicable law;

You have the right to ask us to update and correct any out-of-date or incorrect or inaccurate PII that we hold about you free of charge. We will take reasonable steps to correct the information so that it is accurate, complete and up to date. If we refuse to correct your PII, we will provide you with a written notice that sets out the reasons for our refusal (unless it would be unreasonable to provide those reasons) and provide you with a statement regarding the mechanisms available to You to make a complaint;

You have the right to opt out of any marketing communications that we (or any third-party to whom we have disclosed your PII with Your consent) may send You or to withdraw Your prior consent or object to any further processing of your PII;

You have the right to request information about any automated decisions made using your PII that have legal consequences for You or which significantly affect You; and

You have the right to lodge a complaint with your local Data Protection Authority concerning Bonzai’s processing of your PII.

International visitors and customers

The Bonzai Platform is hosted in multiple countries. If You are visiting the Bonzai Platform from any country other than those where the Bonzai Platform is hosted, please note that You are transferring Your Information to a country where the laws related to data protection may differ from that of Your country, and by providing Your Information, You consent to the use of Your Information for purposes identified under this Privacy Policy.

Please be informed that our servers are located in Singapore and Australia. In case You are located outside of Singapore or Australia, please be aware that any Information that You provide us, including PII, will be transferred from your country of origin to Singapore. Your decision to provide the Information to us, or to allowing us to collect such Information through the Bonzai Platform, constitutes your consent to transfer of Your Information to our servers. If you do not consent to the transfer Your Information, please do not submit Your PII to Bonzai. In case you would like Bonzai to access, correct, amend, delete, or export any of Your PII that You would have shared with Bonzai, please email

Updating Information and Deactivation Of Account

If Your Information changes or You wish to deactivate Your account, You may correct, update, amend, delete, remove or deactivate Your User account as well as withdraw Your consent by contacting the Company via email at The Company shall not be responsible for the authenticity of the Information provided by You.

Changes and Updates

This Privacy Policy is subject to change from time to time without notice to better secure Your Information and abide by applicable laws. Your continued use of the Bonzai Platform will constitute Your agreement to this Privacy Policy and any amendments thereto. If at any time, You have questions or concerns about the Privacy Policy, please feel free to email the Company at If at any time You have grievances or discrepancies with regard to processing of Information in a time bound manner or otherwise, you may contact the Grievance Officer of the Company at, who shall redress Your grievance within one (1) month, or such other period of time deemed necessary by the Company, from the date of receipt of the grievance. If You have registered as a User of Bonzai Studio, please quote Your user name reference in your correspondence with us.

Contact Information for Communication

If You have any questions regarding this Privacy Policy, including details on our use of cookies, our policies regarding the collection, use, processing, retention and/or disclosure of Your PII, you may contact us as indicated below:

For data subjects residing in the European Economic Area: If You are not satisfied with our response, or believe we are processing Your PII not in accordance with the law, and if You are a data subject covered under the GDPR framework, then You have the right to lodge a complaint with a supervisory authority in the Member State of Your habitual residence, place of work, or place of the alleged infringement.

Effective Date

The Privacy Policy is last revised on 01 April, 2018.